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                          關于實行新企業開辦“一窗辦理”服務模式的意見(試行)

                          时间: 2019-05-07
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                          關于實行新企業開辦一窗辦理

                          服務模式的意見(試行)

                          京政服發〔201914

                           

                          各區人民政府、市相關部門:

                            爲深入貫徹落實黨中央、國務院關于優化營商環境的決策部署,進一步提高本市企業開辦效率,按照市領導要求,現就在全市各區政務服務大廳實行新企業開辦一窗辦理服務模式,提出如下工作意見:

                            一、工作模式

                            在市、區政務服務大廳開設新企業開辦綜合窗口,由綜合窗口人員負責前台全部對外服務工作,各相關審批部門人員進駐後台,負責事項審批和相關服務工作。根據企業申辦事項,通過前台後台全程無縫銜接,爲企業一次性發放營業執照、公章、發票等辦理結果服務包,全面压缩企业开办时限,保证具备条件的新企业开办实现一窗辦理、一次提交、一天办结。

                            二、工作流程

                            ()取號引导。办事人取號时,应安排引导人员协助办事人取號并提供前期咨询导办,指引办事人到等候区等候,待叫號后到综合窗口提交办事材料。

                            ()窗口審查。辦事人提交材料時,綜合窗口人員應根據企業申辦事項,做好辦事材料的審查工作。符合條件的,綜合窗口人員應告知辦事人領取辦理結果的時間並請辦事人等候,同時將材料流轉後台審批部門人員進行審批;不符合條件的,綜合窗口人員應一次性告知辦事人所需材料和辦事程序,待辦事人補齊補正後另行受理。

                            ()後台審批。後台審批部门根据工作职责实施审批。由部门独立办理的,审批结果由审批部门直接转交综合窗口;由多部門聯合辦理的,審批結果按照辦事流程由最終環節審批部門歸總核驗後,統一轉交綜合窗口。

                            ()統一發證。審批完成後,綜合窗口人員應及時通知辦事人領取辦理結果,核驗辦事人身份證件後,將營業執照、公章、發票等辦理結果服務包一次性發放辦事人員。當日收件應當日辦結。

                            三、工作措施

                            ()關于大廳綜合窗口設置。政務服務大廳應按照前台綜合受理、後台分類審批、窗口統一出件要求,設置新企業開辦綜合受理、綜合出件、綜合咨詢等綜合窗口,爲企業提供一窗辦理的前台服務。各相關審批部門不得在前台設立專項服務窗口。

                            ()關于企業名稱問題。企業可通過“e窗通系統自動核驗是否重名,直接申請企業開辦業務。

                            ()關于企業公章刻制。政府免費爲新開辦企業提供一套公章,並進一步提高公章刻制服務效能,營業執照核准後120分鍾之內應將公章送達綜合窗口。

                            ()關于電子營業執照使用。新開辦企業直接憑電子營業執照辦理涉稅、社保、公積金、統計登記等事項。

                            ()關于實名認證問題。通過“e窗通全口徑采集的實名認證信息,各部門不再重複采集,確需補充采集的由綜合窗口人員提供服務。

                            ()關于發票申領提速。發票申領應由原限時辦結改爲即時辦結,辦理時間應不超過50分鍾。

                            四、工作要求

                            各區、各部門應高度重視新企業開辦一窗辦理工作,及时组织做好相关工作落实。前台综合窗口与後台審批部门应加强业务协同,严格按照相关工作标准、工作流程和工作时限完成新企业开办的各项业务办理,切实提高企业开办效率。市政府督查室将会同市级相关部门,对各区、各部门落实情况适时进行专项督查。

                            北京市政务服务管理局 火红彩票

                            国家税务总局北京市税务局 北京市公安局

                            北京市人力资源和社会保障局 北京住房公积金管理中心

                            中國人民銀行營業管理部

                            2019423

                           

                           

                          Opinions on the Implementation of the “One-Window Handling” Service Mode for New Enterprises (Trial)

                          Jing Zheng Fu Fa [2019] No. 14

                           

                          To the People’s Governments of all districts and all related departments of Beijing Municipality,

                            In order to thoroughly implement the decisions and arrangements of the CPC Central Committee and the State Council on optimizing the business environment and further improve the efficiency of the city’s enterprise establishment, the following suggestions are made on the implementation of the “one-window handling” service mode of new enterprise establishment in the government affairs service halls of all districts in the city in accordance with the requirements of the municipal leaders:

                            I. Work Mode

                            Integrated windows for starting a new business shall be set up in the municipal and district government affairs service halls, and the personnel in such windows shall be responsible for all the external services at the front end, while the personnel of relevant examination and approval departments shall be responsible for the examination and approval of matters and related services at the back end. Front end and back end provide seamless services in response to the requests of new businesses and deliver “service packages” including business license, official seal and invoice. This mode greatly reduces the time for stating a new business and ensures that new eligible enterprises can enjoy one-window handling, one-time submission and one-day completion.

                            II. Work Flow

                            1. Taking a queuing number under guidance. Dedicated personnel shall be arranged to instruct applicants to take a queuing number and offer handling advice. Applicants shall be guided to the waiting area and submit the handling materials to the integrated window after being called.

                            2. Window review. When an applicant submits materials, the integrated window shall review these materials according to the application items of the enterprise. If the applicant meets the requirement, the integrated window shall inform the applicant of the time to receive the results and ask the applicant to wait, while transferring the materials to the examination and approval department at the back end for examination and approval. If the applicant does not meet the requirement, the integrated window shall inform the applicant of the required materials and procedures and shall accept the case again after the applicant submits additional necessary materials or makes corrections.

                            3. Back-end examination and approval. The back-end examination and approval department shall carry out examination and approval according to job responsibilities. If the examination and approval is handled independently by the department, the result shall be directly transferred to the integrated window by the department. If the examination and approval is handled jointly by multiple departments, the result shall be reviewed by the department at the final procedure according to the working procedure and uniformly transferred to the integrated window.

                            4. Unified issuance of certificates. After the examination and approval is completed, the integrated window shall promptly inform the applicant to get the results. After verifying the applicant’s identity, the integrated window shall issue the “service package” of business license, official seal and invoice to the applicant. Applications accepted on the day shall be handled on the same day.

                            III. Work Measures

                            1. Setup of the integrated window. In accordance with the requirements of “comprehensive acceptance at the front end, classified examination and approval at the back end, and unified issuance at the window”, the government affairs service hall shall set up integrated windows for comprehensive acceptance, issuance and consultation for new businesses, as to provide front-end “one-window handling” services for enterprises. The relevant examination and approval departments shall not set up special service windows at the front end.

                            2. Company name. Enterprises can automatically check whether a name is used through the “E-window” system, and directly apply for starting a business.

                            3. Official seal engraving. The government provides a set of official seals for new enterprises free of charge and further improves the service efficiency of official seal engraving. The official seal shall be delivered to the integrated window within 120 minutes after the approval of business license.

                            4. Use of electronic business license. New enterprises can directly handle tax, social security, provident fund, statistical registration and other matters with the electronic business license.

                            5. Real-name authentication. The real-name authentication information collected by “E-window” in a full-caliber manner is not necessarily collected by other departments again. Supplementary information, if required, shall be collected by the integrated window.

                            6. Expedited response to invoice application. The invoice application shall be completed immediately instead of within the specified timeframe, and the handling time shall not exceed 50 minutes.

                            IV. Work Requirements

                            All districts and departments shall attach great importance to the “one-window handling” for starting a business, and organize the implementation of related tasks in a timely manner. The front-end integrated window and the back-end examination and approval department shall strengthen business cooperation, and complete the handling of all services related to starting a business in strict accordance with relevant work standards, procedures and time limits, so as to improve the efficiency of enterprise establishment. The Supervision Office of Beijing Municipal Government will, in conjunction with relevant municipal departments, carry out special supervision over the task implementation of various districts and departments in due time.


                            Beijing Municipal Administration of Government Services

                            Beijing Municipal Administration for Market Regulation

                            Beijing Municipal Tax Service, State Taxation Administration

                            Beijing Municipal Public Security Bureau

                            Beijing Municipal Human Resources and Social Security Bureau

                            Beijing Municipal Housing Provident Fund Management Center

                            Operations Office (Beijing) of the People’s Bank of China

                            April 23, 2019

                           

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